HOW TO ORDER
If you agree to these terms you may use our secure electronic order form on this web site. You may also fax or telephone in your order. (402) 346-4750, (402) 346-2939 (fax).
FREE UPS GROUND FREIGHT - (INTERNET ORDERS ONLY!)
Surplus Sales is temporarily offering free ground freight on an order totalling $100 or more weighing 10 pounds or less. With over 100,000 line items, we cannot instantly offer weights at the time of order. Please add a comment to the Comment Box if you want to make sure your order qualifies for free freight before shipping. Any orders returned that first qualify for Returns according to the rules listed below must also have return shipping paid by the customer. The Free Shipping Offer is only a one way, one time offer per order. We reserve the right to delay free freight shipments in order to process air requests first. You MUST select free UPS ground shipping in order to take advantage of this offer. For orders totaling $100 or more but weighing over 10 pounds, Surplus Sales will credit the amount to cover the first 10 pounds of your freight.
1. Credit Card: Mastercard, Visa, American Express and Discover.
2. Cash with order: Cashier's Check or Money Order including estimated shipping charges. A credit for excess payment will be issued.
3. C.O.D. / UPS: Cashier's Check or Money Order is collected by the UPS driver. Non-certified checks are not accepted. NOTE: Surplus Sales does not have a U.S. Mail C.O.D. program. There is a $11.00 C.O.D. handling charge plus the shipping charge. In the event that your parcel is returned to Surplus Sales as "undeliverable", future C.O.D. orders will not be accepted from you. Refused or unclaimed orders will be subject to a 20% restocking charge and shipping costs. Reshipments will require full payment of past shipping charges plus current charges.
4. Checks, Personal, Business, Organizational: Checks must be imprinted and have your current address, not a P.O. Box. Please include your current valid driver's license number and state where it was issued. Returned checks will be charged a $20 Fee. Your telephone number must also be on the check. All blanks must properly be filled in. Any deviation from these guidelines will result in the return of your check for corrections, causing a delay of 15 days or more. Please allow 10 business days for check processing before order is shipped.
5. Wire Transfer: To transfer funds from your bank to our bank here in Omaha, please contact us for simple instructions. A $25 charge is made on all wire transfers.
SHOPPING CART PROBLEMS
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All semi-conductors are new and sold AS-IS. All sales final.
Surplus Sales does not accept the return of any merchandise without previous authorization. Some electronic parts may not be returnable under any circumstances if we cannot verify they are in the same, new condition as when they were shipped. Others may have a 15 day return window. You MUST obtain a return authorization number from Surplus Sales prior to return if a return is granted. This number must appear on the package near the mailing label. If the number is not clearly identified when the package arrives, it will be refused. Returns are not accepted on a C.O.D. basis. We recommend for your protection, that all parcels be insured. All merchandise returned under our authorization is subject to a 20% restock fee and must be in the original condition as shipped. New or copied manuals, wire cut to your order, hardline connectors, sweep tubes, semi-conductors, squirrel cages for blowers or any installed electronic parts, any parts removed from factory / military sealed and packaged containers are not returnable under any circumstances. If you do not understand any part of this policy or want to inquire whether the parts you are purchasing qualify for return, please contact Customer Service. Surplus Sales does not agree to blanket terms set forth in Purchase Orders. Any waivers from this policy must be in writing from the President. Return shipping is at customer expense.
DAMAGES AND CLAIMS
If your order arrives damaged, contact the carrier to file a claim. Retain all shipping containers and packing for inspection. The carrier is responsible for concealed damage. We insure shipments at full value unless customer states in writing a lesser amount. All shipping damage claims must be initiated by purchaser.
Continental USA: All terms are F.O.B. Omaha. We do not assume responsibility for shipping costs. Surplus Sales charges a minimum of $9.00 shipping and handling for the first pound if sent by UPS Ground and a minimum of $6.50 for the first pound if sent by U.S. Priority Mail. If overpayment is made, a refund will be issued. If too little is allowed for shipping, you will be contacted by phone, e-mail or mail and asked to send the difference. For accurate shipping costs, you may call and have your order weighed.
Hawaii, Alaska, Puerto Rico: Ground, 2nd Day or Next Day UPS Air are available. Alternate carriers such as DHL or US Mail could be considered.
International Customers: Global Express Mail, Express Mail, Priority Mail, First Class Mail (no insurance if order totals less than $20.00 USD), UPS Express, UPS Express Saver and DHL may be used. Please contact us for accurate shipping costs if you are sending payment in advance. Be sure to give complete mailing instructions including address, country, telephone number and details you wish considered for customs. For example, you may want a declaration "For Amateur Radio Use" or a telephone number on the outside of the package. Please give us as many details as possible so that we can expedite your order. E-Mail and Fax orders are welcome and encouraged. Our dedicated machine is monitoring the line 24 hours a day. Worldwide Shipments Made Daily!! 1000’s of International Customers in Over 200 Countries Served!!
Nebraska residents please include state and local taxes. If order is for resale, please include your resale number.
Prices do not include sales tax. All items subject to prior sale. All prices subject to change without notice. Some items may be one-of-a-kind.
Items priced below $1.00 each may be required to be purchased in sufficient quantity to equal or exceed $1.00 for the line item.
While we strive to be as accurate and correct as possible, Surplus Sales of Nebraska is not responsible for typographical errors or omissions.
We pledge to try our best to serve you, our valued customer. In the event a problem arises with your order, please write or call us with as many details as possible and one of our staff will promptly help find a satisfactory solution. We guarantee our merchandise is the quality stated in our advertisement, but we cannot guarantee its suitability for any particular use. We accept no liability for any product's use or misuse. New equipment is warranted by it's manufacturer and warranty claims are handled directly through them.
All prices and product specifications are subject to change due to errors or changing market conditions without notice. Ordering regularly will assure you receive our latest pricing information. Our prices save you money and we have those hard-to-find parts on hand! Many customers have our older catalogs on hand, and even though we don't encourage it, they place orders from them without checking on availability and prices first. If prices on any items you have ordered increase more than 10%, we will HOLD those items from your order, send what we can, and await written approval before forwarding those items with higher prices. Many items from our regular stock are promoted with sale prices from time to time in magazine advertising. If you place an order for any sale item, be sure the advertisement is current, and be sure you ask for the special advertised price and reference the magazine. Surplus Sales of Nebraska shall not be liable for any consequential loss or damage beyond credit or refund of original price.